Dear fellow citizens, dear foreign friends in Zhengzhou,

It was an unusual Chinese New Year for all of us. The sudden outbreak of the novel coronavirus pneumonia (NCP) must have upset your perfect plan for the spring festival, stopping your trip to return to hometown for the family reunion or postponing your resumption of work.

We all know that everyone of us has a deep love for Zhengzhou, a city with splendid history and great vitality, and that each remarkable achievement of Zhengzhou is the result of our joint efforts, each soaring figure represents our painstaking endeavor and wisdom, each rising urban district keeps our unforgettable memories, and each impressive report of the city records the moment of our struggle and pursuit of dreams.

At this moment, let's join hands to grasp the nettle and go through the difficult period like we always do.

Let's trust each other and hold the faith that the victory is ours.

Since the spread of the epidemic, Zhengzhou has established the Novel Coronavirus Pneumonia Epidemic Prevention and Control Leading Group promptly; we've opened 24-hour service hotlines, so that you can reach us at any time; we've set up an Anti-NCP Service Site at each community, each building and the exit of each expressway to monitor and record the temperature of people around the clock; we've also published 13 notices about the anti-NCP measures, which you must have also received on your mobile phone. Our strictness in work and repeated tips are for the health of everyone. We will try our best to ensure the sufficient supply of basic necessities, the stability of commodity price and the safe travelling, removing your worries about your daily life. In addition, by making use of the big data and artificial intelligence technology, we've launched a three-dimensional epidemic prevention and control system that covers the traffic, communities and enterprises of the entire city, forming an intelligent close-loop management; given the latest epidemic situation, we've deferred the restart of work and the school time properly, expecting that you can return to work and school in good health. All in all, we are taking all possible measures to curb the epidemic and safeguard your health and safety.

At this very moment, if you are in Zhengzhou and have never left the city during the whole spring festival, we'd like to express our thanks and hope that you can hold on with us and go out less, abide by the regulations, cancel the gatherings, and wear the mask. Your greatest efforts to protect yourself contribute to the safety of your families, friends and the city.

At this very moment, if your return trip to Zhengzhou has been delayed, please do take good care of yourself; wherever you are, when the epidemic is gone and the spring comes, you are welcome to Zhengzhou, where we can work together to resume the splendidness of the beautiful city we are all living in.

At this very moment, if you are fighting at the frontline against the virus, or your family member is one of the frontline medical staff, community workers or volunteers at the Anti-NCP Service Site, we'd like to extend our gratitude to you. Thank you for your contribution to the city, and please do look after yourself.

Dear friends, the spring has begun.

The winter jasmine flowers on the streets have shown engaging smiles. We believe, and you should also believe that, no matter how chilly the winter is, it cannot stop the spring from coming.

When the haze of the epidemic dissipates and the flowers blossom, we'll be waiting for you in Zhengzhou.

The Office of Zhengzhou Novel Coronavirus Pneumonia Epidemic Prevention and Control Leading Group

February 10, 2020